I spoke with *** a supervisor who advised me to submit receipts for a reimbursement. In other words the business took the guest's word over mine with evidence and a 5 start host. This review was chosen algorithmically as the most valued customer feedback. Emailing Turo Customer Support by GetHuman https://support.turo.com/hc/en-us/articles/360001558908-Contact-Turo Customer Service Email Average reply: (5 hours) Expect replies: 24 hours, 7 days Usually writes back @ 3:45pm Why do you want to write to Turo? This account has been verified by Turo customer service / representatives through our verification process. I also want to point out that the $630CAD insurance policy I purchased when hiring the vehicle, I have come to learn, is in fact not an insurance policy but a protection plan as they call it. DMA claims/and or turo (*** and associates) claims has not paid me nor given me my"loss of income" as promised because I had the premium insurance protection plan also. This is why there were no pictures taken when I dropped off the vehicle.On 12/30, I received an email that a damage claim had been submitted by the vehicle owner stating that there was damage to the rear trunk. This guy was really rude, impatient, and unprofessional. Hi I rented on Turo from May4-May9 2023, and completed the trip on May9 2023. Turo is the biggest scam, was left stranded in *** on Christmas due to renting a car leaking oil, Turo didnt not help me are reimburse me trying to get back home, this is a terrible company do not use, trust me. We were confused because we had originally been told that the fee was waived since we were renting for 7 days. Turo Reviews - Read 286 Genuine Customer Reviews - In Reviews We Trust But then, our flight got cancelled and we had to change our reservation. Turo - BBB: Start with Trust | Better Business Bureau During the return DEC. 22 a blizzard and -30 degree weather hit the area I live in. To make matters worse, Turo charged my credit card on file automatically without any prior notice or authorization. "Our decision is made" and nothing you say will change that was their response to a multiple 5-star guest. Turo customer service representative process is totally unacceptable for what Turo takes as a cut of the . I recently rented a car from Turo for the first time and I must say, it was a terrible experience. The *** and Turo both work together and filed false accusations and false claims against me my account and my privacy and now I'm receiving a $402 bill for a vehicle that was stolen and that the police caught the person in. I asked if they could pay to us home which was 348 miles away and was denied because they could not issue vouchers for that much. My options were to pay the host the damages or file a claim with the company. He came got the vehicle from my home. Past week I rented a JEEP RENEGADE, as soon as I got the car, i saw the light indicating in the panel that the tire was flat. It was not safe to drive at all. A corporation is a legal entity created by individuals, stockholders, or shareholders, with the purpose of operating for profit. The patch cost me $60. Thank you for your help. In conclusion, I will never use Turo again and I urge you to do the same. A rep from Turo called me asking the where abouts of the vehicle and "who" towed the car. 1) Can TURO charge me $500 when the other vehicle has admitted 100% fault and paid for all the charges/ damages in full. Customer Service sent me an email stating the following. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity. Turo has received positive review on our site. Turo gives you the following customer service options on live chat: Verification: You can chat with a verification agent to verify your account or driver's license. The worst part of this whole ordeal was the customer service. It cost me $120 to get the wheel off because of the wheel lock. We wasted so much time trying to sort everything out, and it just wasn't worth it. Regardless, it is unprofessional to flat-out deny a paying customer (especially a high-value one) the chance to vent, address an issue, or request additional info from a supervisory team. Contact Us By Phone or Mail | Toro If I knew this was going to be the case, I could have had the car fixed by my mechanic for lower than ***. If you are in imminent danger dial 911. Finally, we were told that the only way to avoid the extra charge was to ask the host to send us a message saying they would waive it, and then take a screenshot of that message. *** then called me and told me that's Turo how to give him a call and told him that I rented this car fraudulently and that they had put a hold on my account. Turo Customer Service Options Fortunately, Turo offers a few different ways for you to get the help you need. The insurance policy I bought for $200 doesn't seem effective as they will still go through my personal insurance first. Can follow up with. Service 27 Value 27 Shipping 15 Returns 16 Quality 24 On 12/28 Turo charged my debit card the $275.53 fee without my permission which I have already disputed with my bank. Every time I am giving the run-around or told that the other person Turo vs. the Host) needed to initiate the claim. American Express confirmed that Turo is still holding onto my money. Customer Support Contact Us Customer Inquiry Customer Inquiry . . 55271. My account was cancelled do-to a fraudulent claim. Share your photos and videos with others to prove the truth of your words. Website: https://turo.com/ca/en This comment was posted by a verified customer. And don't even bother trying to call their customer service - it's all outsourced to the Philippines, and they won't help you at all. She said I left the car in front of his house I left the key inside like he said and I called The Uber to his house to take me to the hotel. Turo customer service stated in a follow-up email that I wouldn't be charged for towing charges. Please see email thread below between myself and TURO: Feb 3rd I said I wanted to handle the claim myself and asked TURO for the name of their insurance provider to do so. On June 4th I rented my personal 2018 dodge challenger awd GT on turo to a guy named Travell. *** agreed everytime I extended my rental. Turo is an online peer-to-peer car sharing platform that has been plagued with negative reviews by consumers. I called customer service to see what the problem was. The wording is misleading and they somehow must skirt the law in a grey area by their deceiving terminology. If I stayed with the car I wouldve been stranded in a parking lot for 10 hours by now! I rented a car, on two occasions the car shut down on me. Your role will comprise many activities, including: monitoring and fixing reservations, providing top-quality customer support to our users, assisting customers with bookings, and troubleshooting issues. Plus, the ultimate cover insurance was only $34 per day, which meant I didn't have to pay anything in case of an accident. The host showed up at noon, got in the van's driver's seat, and looked at the mileage. After I returned the car on 12/27@10am I was sent an email with an invoice# *** at 12:53pm stating that I would be charged an additional $275.53 for smoking in the car. Thank you for your interest in Turo. On 11/4 I found a nail in a tire. Thank you for the feedback. However, things went downhill when I upgraded my rental with his colleague Roman. When I asked for a supervisor, he said I was threatening him just because I asked for a supervisor. Turo.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Contact support. We stupidly did not refuse the van at the time. We spent two hours messaging back and forth on the app, only to be told to call a service center. The host blamed me even though I expressed my concern multiple times and was rude to me over a mechanical failure due to a faulty battery and alternator issue. Billing: You can chat with a billing agent for any billing-related questions. Don't get scammed by Turo! The cars owner had driven the car from *** and it wasnt suitable for Massachusettss winter weather. This does not allow the consumer to make an informed decision. to the host, or make the new booking with them within the hour.They then proceeded to take an additional *** payment for the late return (which I doubt the host will see a *** of), despite my being in communication with my very friendly host who was aware of our situation at every point on the trip. I contacted TURO and they said they couldnt do anything, they are charging their fees for $117 while what I was charging extra was $80. He must have gotten mad and wanted revenge. I submitted the information to Turo, and they once again took almost a week to respond. Thank you for your attention to this matter. On August 27th, my 2018 Jeep Renegade was rented out to a woman I will refer to only as *** for security. Just recently, they confirmed a trip for me, so I went ahead and made all my travel arrangements - including booking a non-refundable hotel room - only to get an email from them at 1 am (seriously, who sends emails at that hour?) I am writing to ask for assistance and file a consumer complaint with TURO. Unfortunately, after reviewing your information, we have confirmed the decision to restrict your account. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Each plan on Turos website advertised that Turo would cover 100% of eligible damage costs and each deductible advertised was lower than ***. Get to know the people behind the wheel of the world's largest car sharing marketplace. Turo reimbursed me for the parking at the airport, because I was aware of it, but *** never informed me about the parking ticket on the 28th in ***.I learned about the parking ticket two months later, when I received a letter in the mail from *** A collections agency. They're just out to make a quick buck, and they don't care about their customers at all. Carculator. Turo Review: A Big Scam, Not Safe for Customers, Beware! When paid, I provided Turo with ALL of the information once again. My only option was to call a tow truck. The picture on Dec. 22 does show some damage when zoomed in. Copyright document.write(new Date().getFullYear()) The Toro Company. Well to make a long story short a girl named *** as advided to me by the *** stole the car they caught her in the car *** chose to not press charges and he retrieved his car. Insurance & protection at Turo It was not worth the hassle and extra cost. I mean the passenger seat wasn't even bolted to the floor upon 2-3 days after returning the car *** made a claim with turo saying I scratched his bumper, I submitted my evidence showing I did no such thing and was told in 1 business week I would have a answer during this time *** said he would send a estimate to me and handle it out of the eyes of turo, he never sent this estimate, claimed his car was fine in a comment on my review of his rental it's now January, turo pulled $638.29 from someone's credit card (***) that is not in my name and does not even reside in the same state or sign or authorize such a transaction, I since have sent this person (***) $638.29 and turo locked my account with them and is refusing to answer why my account is locked, will not tell me what's going on with this dispute with *** after I submitted my evidence twice via email and numerous phone calls which they have acknowledged they are in possession of. 4 Turo jobs in Phoenix, AZ. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. Roadside failed to get a tow truck out in a timely manner and after 5 hours (which I was told 2-3 hours a tow truck would pick the car up) I called and they said tow was unavailable. Meet the team. I cant find a replacement at a good price and when I do I have no funds nor credit to buy because Turo/DMA claims has not paid the vdhicle off nor my loss of income payment . This may have been done to improve wait time, as each agent can now assist up to four customers simultaneously, it takes longer to resolve an issue and if you click out of the website to do anything else, there is no alert to tell you when your agent has replied, so many times I get busy with something else and the agent disconnects the chat due to no reply so I have to start over. After much back and forth, they attempted to charge my credit card $500 without my authorisation. Turo.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. It is a total scam and not worth the risk. When I realized that my jeep was being rented out at that time, I contacted Turo through their online support system. 55134. Contact | Touro University When did he take his?I want my fee back from Turo. They claim this is an admin processing fee charge. Submit a complaint and get your issue resolved. By Chat . We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Turo Phone Support Afterwards, I met the young lady at the impound yard she told me she asked him to rent the dodge challenger and her girl friend used her credit card to book it. I can't book a car. They don't even check their hosts. We encourage you to read through the reviews and complaints to gain a more comprehensive understanding of their offerings and customer experiences. After returning the vehicle on March 27, I received a notification a day or so later that I was being charged almost $300 for smoking in the car. Turo Reviews - 49 Reviews of Turo.com | Sitejabber Had Turo not removed these reviews I would have had an accurate portrayal of who the host was and I would have chosen to rent through another host. Terrible Experience with Turo: Fraudulent Charges and Poor Customer Service. We booked car with turo from May 18-May 23. . *** advise me that the car was not in front of his home. They requested that I paid the payment of $72 to them for an overdue parking ticket from August 28th. This forces you to buy the highest level of insurance. This was a clear indication of fraudulent charges. Reason I know this is because I asked what insurance did he chose and she informed me "we chose premium insurance coverage ". Live Chat - Homeowner Equipment Only. I spoke to *** the host several times after booking for verification of status. There was no spare or air compressor in the vehicle. The complaint has been investigated and resolved to the customers satisfaction. Don't count on Turo's help when things go wrong. Finally, after 2 weeks of no response, they told me that I needed to provide the original citation that included the Jeep information, the time, etc. 1. Im discouraged and saddened by my Allstar host statue with over 660 rentals since 2016.
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